Refunds & Return Policy
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a refund, replacement or repair if a product:
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Is faulty or defective
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Is significantly different from its description
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Does not do what it is reasonably expected to do
Nothing in this policy limits your rights under Australian Consumer Law.
Change of mind
We do not offer refunds or exchanges for change of mind.
This includes situations where:
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You ordered the wrong item
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You no longer want the product
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You found the item cheaper elsewhere
Please choose carefully before completing your purchase.
Damaged or faulty items
If your item arrives damaged or faulty, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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A brief description of the issue
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Clear photographs showing the damage or fault
We will assess the issue and, where required under Australian Consumer Law, arrange a refund, replacement or repair.
Incorrect items
If you receive an item that is not what you ordered, please contact us within 7 days of delivery so we can organise a replacement or refund.
Returns process
Where a return is required:
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We will provide instructions on how to return the item
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Items must be returned in their original condition where possible
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Return postage will be covered by us where the item is faulty, damaged or incorrect
We do not accept returns without prior contact and approval.
Refunds
Approved refunds will be processed to the original payment method used at checkout.
Please allow 5–10 business days for refunds to appear in your account, depending on your payment provider.
Shipping costs
Shipping costs are non-refundable, except where required under Australian Consumer Law (for example, if an item is faulty or incorrect).
Pre-orders
For pre-order items:
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Payment is taken at the time of purchase
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Estimated delivery dates are provided in good faith and may be subject to change
If a pre-order cannot be fulfilled, a full refund will be issued.
Sale items
Sale items are not eligible for refunds or exchanges unless required under Australian Consumer Law.
Contact us
If you have any questions about refunds or returns, please email us and include your order number.